FAQs

  • How far in advance do I need to place an order for a cake?

    For all custom cakes, we need at least 8 weeks (2 months) notice. However, one tier cake orders can be accommodated if order is placed one month (4 weeks) in advance.

    If you have a last-minute order, please call. We will do our best to accommodate you, although rush fees may apply. You can call by clicking the tab on the homepage labeled, “Give me a call” or scrolling down to the bottom of our homepage for our phone number.

  • How do I place an order?

    To place an order, click the “Book a Consultation” button on the homepage and complete the inquiry form. No orders will be received by phone call, text, email or instagram DM. Orders are only received by completing the inquiry form on the home page.

    If /when contacted via phone call, text, email or instagram DM to place an order, you will be directed to book a consultation via the home page button.

  • Can I make changes to my order after it's been placed?

    Changes and cancellations are accepted in writing up to 4 weeks prior to delivery date.

    Please note that by ordering goods from PL Cakes you agree to our Terms of service.

    ***Refer to our terms of service page via homepage tabs.

  • What makes your cakes different than say the cakes sold in other stores?

    We use high quality/fresh ingredients and most of our materials are made from scratch (e.g; fillings, fondant, buttercream etc).

    We are also continually updating our skills by taking cake decorating courses and seminars offered by world-class bakers and decorators. The delicious truth is that our customers tell us our cakes look and taste amazing.

  • What is fondant and how does it compare with buttercream?

    Our creamy, light, frosting melts in your mouth. This is what we use for most of our decorated cakes.

    Fondant is a sugar-based frosting that can be rolled and used to cover a cake. It offers more versatility than buttercream. It can be textured, smoothed, left white or tinted any color. You can airbrush it and form it into any shape you want.

    Fondant looks slightly more elegant and refined, which is why we use it so often on our wedding cakes and to add custom details to buttercream frosted cakes.

  • What is your payment policy?

    We accept Cash, Zelle, and Cashapp

    Do you offer cake stand rental?

    Cake stands can be rented from us depending on need. Cake stand rental has a starting price of $50 depending on size and design. An additional deposit will be taken which will be refunded once cake stand is returned.

    ***Cake stand rental is subject to availability.